Responsibilities:
A Security Analyst II is responsible for the day-to-day security management of the OnlineGuardian customer. He/she needs to ensure the security posture of the customers and stays on top of recent security threats and developments.
He/she is building an in-depth knowledge of security products and technologies.
His/her main tasks consist of:
- Monitoring and management of remote customer devices and responding to intrusion and availability alerts in a timely manner.
- Performing implementation of security measures to the customer’s infrastructure (Service request, security patches, software update).
- Performing regular checks on managed customer devices.
- Diagnosing and performing basic maintenance on the MSS back-end, escalating to the system administrator the non trivial problems.
- Writing and maintaining computer security department policies, procedures and documentations.
- Answering and logging the phone calls received from the customer.
- Communicating and sharing information with the whole team.
- Maintaining local documentation, ticketing, fileserver, mail server and Secure PC devices.
Qualifications:
The person must:
- Have a strong security mindset and are comfortable with working in *NIX-based environments.
- Have a good knowledge of networking (TCP/IP).
- Be capable and willing to acquire in-depth knowledge of network and host security technologies and products (such as firewalls, Network IDS, scanners) and continuously improve these skills.
- Have good communication skills, both via e-mail and telephone.
- Follow strict procedures and are disciplined in installation, documentation, event handling and change control.
- Be willing to work in shifts (morning, evening, night, week-end) in a worldwide 24x7 operational highly secured environment.
- Be able to speak and write French and English fluently.
- Be willing to travel abroad once or twice per year for business purposes for a limited amount of time.